Terms and Conditions

Terms and conditions

These General Terms and Conditions of Service (hereinafter referred to as the “General Terms”) govern the commercial relationship between Fanatic Guitars and the user or client who makes an online purchase at Fanatic Guitars through the forms available on its website www.fanaticguitars.com.

It is understood that a client or user who makes a purchase through Fanatic Guitars websites expressly accepts these terms and conditions, in addition to the terms of use when browsing the website owned by Fanatic Guitars Web SLU. These terms and conditions will apply notwithstanding any other specific legal requirements applicable to individual cases.

These General Terms are subject to the Act 7/1998, dated 13 April, of General Terms and Conditions of Service; Act 26/1984, dated 19 July, General Law for the Protection of Consumers and Users; Royal Decree 1906/1999, dated 17 December 1999, regulating Telephone or Electronic Contracting with general terms and conditions; Organic Law 15/1999, dated 13 December, of Personal Data Protection; Act 7/1996, dated 15 January, Retail Commerce Regulation; and Act 34/2002, dated 11 July, Services of the Information Society and E-commerce.

Fanatic Guitars reserves the right to make any changes it considers necessary, without prior notification, to the General Terms. These changes can be effected, via its websites, in any way legally permissible and must be complied with for the time that they appear on the website, or until they are legally modified with updated and posterior versions. However, Fanatic Guitars reserves the right to apply, in particular cases, Specific Terms and Conditions of Service which take precedence over these General Terms when deemed necessary, and with prior and appropriate notification.

The owner of this website is Fanatic Guitars SLU, with legal residence at Carrer Diputació, 08009 of Barcelona, and under Spanish Tax Code B64758089. You may contact us through the form on the website.

Information prior to purchase

Fanatic Guitars SLU notifies users that the terms of use can be viewed by clicking on the section “Terms of use”. When making a purchase from Fanatic Guitars SLU via its website, the user or client declares that he expressly knows, understands and accepts the general terms and conditions of service. The user also declares that he is aged eighteen or over and has full legal capacity to act when accessing or making purchases from the Fanatic Guitars SLU websites. The user is responsible for keeping its user profile and password confidential, and must not make them known to third parties.

All wear items such as valves, lights and any other product that cannot be resold for reasons of hygiene, like InEar systems and headphones.

Once the purchase has been made the user will see on screen confirmation of their order, which can be printed as proof of purchase.

The order confirmation and proof of purchase (version printed by the user) is not equivalent to an invoice.

Purchasing process

1. Product Offer and Price Listings

Prices shall be indicated for all the products we offer, including VAT or any other tax that may apply. The prices indicated on the screen shall be valid at all times.

Shipping costs are paid by the customer and shall be added to the total amount of the products selected when you place your order, except for free delivery deals.

Please notice that if you are buying products from outside the EU, you may have to pay import duties, which vary according to your countries’ laws. Fanatic Guitars won’t take charge of this amount, that’s why we recommend you to consult it prior to your purchase.

2. Availability

The availability of products offered by Fanatic Guitars SLU on its websites may vary according to the client demand. Even though Fanatic Guitars SLU renews its stock on a regular basis, products ordered by clients may be out of stock at a particular time. In this instance, Fanatic Guitars SLU will send an e-mail to the client notifying them that the order is affected.

3. Order Delivery

The order delivery time will depend on the product availability, the destination it is to be sent to and the type of delivery selected. Delivery time can range from 6 to 30 days.

4. Payment Methods

Payment to Fanatic Guitars SLU can be made in the following ways:

  • Credit Card. Payment will be effected with the La Caixa payment gateway using SSL. Effectively, this means that Fanatic Guitars will never know your credit card number.
  • Transfer via PayPal.
  • Bank Transfer.